Not sure if this is a known issue, regarding recent avatar appearance layering issues in game:

viewtopic.php?f=2&t=121152

my pets hate them bisquits and their license was taken away and now! oh my gosh. my poor animals.

Hi i can't get in to my house named home even after I refresh I lost 2 homes before Please fix this one It keeps taking me back to my main house. ty

Hi , I was not aware about the fact that they do not check forums. When it was owned by Zynga I used to post problems on forums and used to get instant replies by moderators. Anyway I have already sent an email to them, if only I get a reply back.

Ash (121905930) wrote:Hi , I was not aware about the fact that they do not check forums. When it was owned by Zynga I used to post problems on forums and used to get instant replies by moderators. Anyway I have already sent an email to them, if only I get a reply back.

THEY DO CHECK FORUMS. DAILY.

But, they will not address a personal account issue here so your best course of action is to send them a ticket via the HELP tab above your game. Look for an automated response in your emails/spam or junk folder within 24-48 hours. Once you receive that, you know your issue is being looked at, and you should receive an answer within a week or so, depending on the number of tickets that are being worked on atm. This is a Holiday Weekend for the staff, so a few extra days is needed before they will respond.

DO NOT send multiple tickets as every time you do, your place is in the queue is reset.

Good luck!

Smitten Kitten (136864592) wrote:

Ash (121905930) wrote:Hi , I was not aware about the fact that they do not check forums. When it was owned by Zynga I used to post problems on forums and used to get instant replies by moderators. Anyway I have already sent an email to them, if only I get a reply back.

THEY DO CHECK FORUMS. DAILY.

But, they will not address a personal account issue here so your best course of action is to send them a ticket via the HELP tab above your game. Look for an automated response in your emails/spam or junk folder within 24-48 hours. Once you receive that, you know your issue is being looked at, and you should receive an answer within a week or so, depending on the number of tickets that are being worked on atm. This is a Holiday Weekend for the staff, so a few extra days is needed before they will respond.

DO NOT send multiple tickets as every time you do, your place is in the queue is reset.

Good luck!

That is surprising to me that forums are checked daily. I am here I do a nice little check from my favorites to my least favorite sections. It takes me 3 hours do completely read through 4 sections.
Yes, they used to have "admins in here." We called them Ninjas.

My buddies keep returning after being deleted from facebook and my buddy list,,,

i am having trouble with my daily visits i keep freezing

As some players mentioned above, please be sure to submit a ticket via the "Help" button to the very top of YoWorld.

We do have a large backlog of tickets at the moment, so bare with us. Your tickets will without a doubt be responded to!

Hi I love the game pls don't end it I love it sooo much ty for making the game (smile)

I will never ever leave the game : D

What is with not being able to see our friends pets? And what happen to my pets? I have noticed as I play a lot of missing items that was not "free gifts" or "gifts from boxes" or coins items I am missing so much of the items I paid hard earned real cash for. What is with this????????

Viking Drew wrote:As some players mentioned above, please be sure to submit a ticket via the "Help" button to the very top of YoWorld.

We do have a large backlog of tickets at the moment, so bare with us. Your tickets will without a doubt be responded to!

Viking Drew - my ticket has been sitting since June 10 with a copy/paste answer on migration and MY issue wasn't even about the buddy lists. Are you all that far behind on tickets and reply times?

I don't understand how it's 3 weeks now and nothing.

l Pancho l (125374182) wrote:Have a question..Ticket format is working properly?
but my friend is banned for "Buy on a Event" loot of hairs, why is bann for it?
Exist "Log" It is showing a recent activity in handling issues of coins, there is a chance to look at this and punish the real culprit?


I await your response. @Viking Jess

reply pls anyone :c

i cant load my game STILL, it gets to the configurations part and wont load anymore! what do i do?? id hate to stop playing

Ash (121905930) wrote:Hi , I was not aware about the fact that they do not check forums. When it was owned by Zynga I used to post problems on forums and used to get instant replies by moderators. Anyway I have already sent an email to them, if only I get a reply back.

I sure know how you feel....

l Pancho l (125374182) wrote:

l Pancho l (125374182) wrote:Have a question..Ticket format is working properly?
but my friend is banned for "Buy on a Event" loot of hairs, why is bann for it?
Exist "Log" It is showing a recent activity in handling issues of coins, there is a chance to look at this and punish the real culprit?


I await your response. @Viking Jess

reply pls anyone :c

If you want to hear from a viking you must Email them through the
Help Tab in the game on the Top Right of the game.
Go to HELP.
Email the team.

Viking Drew wrote:As some players mentioned above, please be sure to submit a ticket via the "Help" button to the very top of YoWorld.

We do have a large backlog of tickets at the moment, so bare with us. Your tickets will without a doubt be responded to!

Should a ticket be submitted for this?
Referring to the in game avatar face/clothing glitch. It seems like a widespread problem, from what I'm seeing in game and hearing from friends and visitors.
viewtopic.php?f=2&t=121152
viewtopic.php?f=2&t=121296

Danimalz (145997355) wrote:Buddy list still not working properly.
And I never had snow falling before but I do now, so how do I stop that?????

You may want to try to clear your cache and see if that resolves your Buddy List. If not, you should probably send a ticket to the team and have them look at your game.

As for the snow, you can turn it off through the SETTINGS tab at the top of your game. You are going to want to check the YES box for HIDE SNOW.

GL!