I updated my mobile app yesterday but when I open it today it is asking me to update my app. It sends me to the update page, but the only choice I have is to OPEN the app, since it was already updated. I choose open and it opens and once again tells me to update the app. I just go in a circle and can't load the app. PLEASE FIX.

What kind of device do you have, Big Brian? And what operating system is it using?

It may be worth restarting your device when you get the chance. It can solve a lot of weird problems

mine is working great !!!!

Viking Jess wrote:What kind of device do you have, Big Brian? And what operating system is it using?

It may be worth restarting your device when you get the chance. It can solve a lot of weird problems

Jess, when I updated the app YESTERDAY, it worked just fine. I have an iphone running ios 10.2. I can't update an app that's already updated. Unfortunately their software is assuming that I haven't done an update and is waiting for me to do so.

I did restart my phone. If I delete the app and reload it I will lose all my data. I have over 2 million coins and am at level 34. Don't want to start over. They need to fix the problem.

Big Brian (107133662) wrote:

Viking Jess wrote:What kind of device do you have, Big Brian? And what operating system is it using?

It may be worth restarting your device when you get the chance. It can solve a lot of weird problems

Jess, when I updated the app YESTERDAY, it worked just fine. I have an iphone running ios 10.2. I can't update an app that's already updated. Unfortunately their software is assuming that I haven't done an update and is waiting for me to do so.

I did restart my phone. If I delete the app and reload it I will lose all my data. I have over 2 million coins and am at level 34. Don't want to start over. They need to fix the problem.

you won't lose any coinage it will still be there when you reinstall it

JOSE ACE (131175672) wrote:

Big Brian (107133662) wrote:

Viking Jess wrote:What kind of device do you have, Big Brian? And what operating system is it using?

It may be worth restarting your device when you get the chance. It can solve a lot of weird problems

Jess, when I updated the app YESTERDAY, it worked just fine. I have an iphone running ios 10.2. I can't update an app that's already updated. Unfortunately their software is assuming that I haven't done an update and is waiting for me to do so.

I did restart my phone. If I delete the app and reload it I will lose all my data. I have over 2 million coins and am at level 34. Don't want to start over. They need to fix the problem.

you won't lose any coinage it will still be there when you reinstall it

^^^^ True
I deleted my app twice and installed it again and it works fine

GL

i have the same problem ever since the last update it keeps telling me to update have uninstalled 4 times reinstalled 4 times still get message to update. so i give up never had a problem before last update plus when u go to install so called update there is none i use a andriod pad so im lost

my problem has been solved i deleted the app waste of time trying something that never works