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- YoWorld Forums > YoWorld Mobile Companion App > problem with new app

JESSE PINK
YoSupporter

Status:
Registered: Jun 18, 2010
Posts: 957

Fri Aug 26, 2016 3:49 pm

BVG im having some problems with the app it wont let me buy coins/cash this morning it let me buy and it went threw fine with no problems but this afternoon i had a popup offer on the app for 3.99 i would get 150k and 30yc i hit buy and nothing happen. it just poofed off my phone screen so i knew i needed more coins anyways so i went in and tried to buy 150k for 2.99 and it keeps saying im not eligible. i have money in my bank i just checked so there no problem there. :wailing:

i wanted to get to level 30 by tonight

Leeum
YoManiac

Status:
Registered: Oct 23, 2009
Posts: 26833

Fri Aug 26, 2016 3:51 pm

If you don't have money on your iTunes account, you won't be able to buy.

The app purchases are from iTunes not Facebook/Paypal

JESSE PINK
YoSupporter

Status:
Registered: Jun 18, 2010
Posts: 957

Fri Aug 26, 2016 3:52 pm

Emerson RoseWood (130695460) wrote:If you don't have money on your iTunes account, you won't be able to buy.

The app purchases are from iTunes not Facebook/Paypal

i have a account open threw play store. i bought from this app once already now it wont let me anymore :eh:

Leeum
YoManiac

Status:
Registered: Oct 23, 2009
Posts: 26833

Fri Aug 26, 2016 3:53 pm

JESSE PINK (162958906) wrote:
Emerson RoseWood (130695460) wrote:If you don't have money on your iTunes account, you won't be able to buy.

The app purchases are from iTunes not Facebook/Paypal

i have a account open threw play store. i bought from this app once already now it wont let me anymore

Ah, then I have no idea.

Good luck finding an answer!

ZipLocket
YoBeliever

Status:
Registered: Jan 08, 2010
Posts: 10258

Fri Aug 26, 2016 3:55 pm

Post all questions in the Mobile APP Section of the forum

viewforum.php?f=19

JESSE PINK
YoSupporter

Status:
Registered: Jun 18, 2010
Posts: 957

Fri Aug 26, 2016 3:58 pm

nvm i got it!!! i had to remove my bank and re add it to the playstore and it works now. just need that pop up to open again lol

StonerWonkah69
YoWild

Status:
Registered: Oct 04, 2011
Posts: 14819

Fri Aug 26, 2016 4:03 pm

I purchased coins and never even friggen got them - and I was charged!

Viking Jess
YoWorld Community Manager

Status:
Registered: n/a
Posts: 9998

Fri Aug 26, 2016 4:05 pm

Please send in a ticket, including information about the device you're trying to use and its operating system, into our support team using the Help button above YoWorld Facebook. We'll be happy to help from there!

___
Did you know there's a brand new section of the YoWorld Forums dedicated to the YoWorld Mobile Companion App?

I'll be moving threads about the App to this new section so we can make sure everyone's questions are answered as quickly as possible, and to make the information easier to find! :heart:

P.S. If you've been having trouble logging in, please check for updates to the App frequently! We've been working on lots of updates to allow more YoFans to play at once, so update as often as possible to make sure your experience goes well