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- YoWorld Forums > YoWorld Mobile Companion App > Can't watch more than one video at a time after new update

CapIsaAl Roselli
YoApprentice

Status:
Registered: Mar 15, 2012
Posts: 120

Sat Oct 29, 2016 6:37 pm

Hey

after the new update i can't watch more than one video at a time. I can watch a video and then collect the reward but I have to close the app and completely and open it again to get new videos while before the update the videos were working fine

anyone facing this issue?

S3NS3R
YoSupporter

Status:
Registered: Apr 07, 2009
Posts: 522

Sun Oct 30, 2016 2:21 am

Same here , ipad air , ios 10 , needs fixing ..

Lainie
YoCrazy

Status:
Registered: Sep 23, 2009
Posts: 24485

Sun Oct 30, 2016 8:03 am

That's what's happening for me too. Yesterday I could collect and watch more... today it's not working,

CapIsaAl Roselli
YoApprentice

Status:
Registered: Mar 15, 2012
Posts: 120

Sun Oct 30, 2016 5:27 pm

I have to watch a video then completely close the app and open it again to watch the other.

Do Yoworld developers read the forums or how can I report this to them??

Viking Cameron
YoWorld Team

Status:
Registered: n/a
Posts: 34

Mon Oct 31, 2016 8:48 am

Hi everyone,

Thanks for reporting this! I'll pass it along to the development team to look into. I apologize for the inconvenience!

@CapIsAl Roselli - to answer your question, you can report bugs and issues through the YoWorld Facebook helpdesk. This will alert us to the issue. Reporting on the forums doesn't gaurentee we'll see it right away.

Thanks again for reporting the issue!

Cameron

Cameron

CapIsaAl Roselli
YoApprentice

Status:
Registered: Mar 15, 2012
Posts: 120

Mon Oct 31, 2016 11:36 am

Viking Cameron wrote:Hi everyone,

Thanks for reporting this! I'll pass it along to the development team to look into. I apologize for the inconvenience!

@CapIsAl Roselli - to answer your question, you can report bugs and issues through the YoWorld Facebook helpdesk. This will alert us to the issue. Reporting on the forums doesn't gaurentee we'll see it right away.

Thanks again for reporting the issue!

Cameron

Cameron

I reported several issues many times there through a support ticket but most of the times I don't get a reply. and Also wanted to make sure if it's only me or others are facing this issue too

hope it gets fixed soon

Lainie
YoCrazy

Status:
Registered: Sep 23, 2009
Posts: 24485

Mon Oct 31, 2016 1:25 pm

It's still only ket you watch the first video - and collect - and then you have to keep logging out to see if you have more videos,, I'll go to the help desk. :idea:

SugaPop
YoSupporter

Status:
Registered: Dec 14, 2009
Posts: 585

Wed Nov 02, 2016 7:54 pm

same here

Kat
YoAficionado

Status:
Registered: Jun 15, 2016
Posts: 3350

Thu Nov 03, 2016 11:06 am

Same here.