First and probably the last time I will ever spend real money on the mobile game.
I purchased yo cash and did not receive it.
Sent in a ticket a few days ago and still have not heard anything back.
Has anyone else ever had this problem?

well as per mobile game i emailed them my problem almost 3 mounts ago no reply so far

I received a reply stating they didn't see any purchases made.



I was granted a full refund from ITunes.



Since the Viking that responded to the ticket I sent in couldn't see my purchase.
If I try to make a purchase in the future will I run into the same problem.. :
This was the first time I tried purchasing a package on the mobile app.

Hm. I'm really sorry that happened to you, HillBunny!

I wanted to make extra-sure what was going on here for you, so I double checked with the App powers-that-be.

Normally, we can see any purchases on an account, as they happen, from beginning to end. That way, we can tell where a problem may have occurred, resolve it, and honour transactions for anyone who may have been affected.

If we can't see the transaction at all, it usually means iTunes didn't send any transaction details to us... so I'm glad iTunes was able to sort it out for you!

Thanks a million on your patience on this one, and I'm sorry again for the trouble.



@VIP Anni - our ticket replies are generally much faster, which leads me to believe there might be something affecting receiving emails. Can you try to send another ticket (just use Help above YoWorld, and click Contact Us), and ensure you've received an email confirming the ticket? We'll be able to look into it for you.