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Doctor Gatsby
YoEnthusiast

Status:
Registered: Nov 21, 2009
Posts: 7778

Thu Jul 03, 2014 9:32 am
When I get into the game,an update about the new released items come up. I try to press ok to continue,but it does nothing. I think I've refreshed for about 25 times now. I even changed to Internet explorer. still no luck. I am the only one experiencing this? :?:

Tripp
YoGroupie

Status:
Registered: Oct 30, 2009
Posts: 4185

Thu Jul 03, 2014 9:36 am
A couple times it happens, but after I refresh its fine.

yO L3Xs
YoRegular

Status:
Registered: Nov 03, 2009
Posts: 330

Thu Jul 03, 2014 9:44 am
Its happens to me too after refreshing works fine...

Doctor Gatsby
YoEnthusiast

Status:
Registered: Nov 21, 2009
Posts: 7778

Thu Jul 03, 2014 9:47 am
Yo L3Xs (132735561) wrote:Its happens to me too after refreshing works fine...


i finally got in after a few more refreshes. yippee :lol:

Lella
YoAdmirer

Status:
Registered: Sep 08, 2009
Posts: 2221

Thu Jul 03, 2014 9:51 am
Doctor Gatsby (136246252) wrote:
Yo L3Xs (132735561) wrote:Its happens to me too after refreshing works fine...


i finally got in after a few more refreshes. yippee :lol:

Good for you! I saw a post yesterday about this......I don't think the Yo ever go in game. :shock:

Lisa
YoSupporter

Status:
Registered: Aug 15, 2009
Posts: 720

Thu Jul 03, 2014 10:56 am
Not the only one, happens to me everytime that comes up, I have to refresh

Reese
YoDedicated

Status:
Registered: Mar 02, 2010
Posts: 6978

Thu Jul 03, 2014 11:05 am
I have been having this issue non-stop since the second release of items and contacted support. They got back to me rather quickly (thank goodness) with the following suggestions:

Sorry to hear you’ve been having problems with that popup window. Generally it should only show up once, so even if it freezes you should be able to get rid of it by simply refreshing the game. If it keeps coming back, it’s probably because you have your Flash player set to deny local storage. You can fix this by right-clicking (or ctrl-clicking for Mac) on the YoWorld game screen and selecting “Global Settings.” Under the “Storage” tab, make sure you have selected either “Allow sites to save information on this computer” or “Ask me before allowing new sites to save information on this computer.” If you choose the second option, the next time you load YoWorld you will be asked if you would like to allow it to store information on your computer, so make sure you say yes.
After changing your storage settings, you should also clear your Adobe Flash Cache, by following this link and clicking “Delete All Sites” when the box loads: http://www.macromedia.com/support/docum ... ger07.html
Let me know if this doesn’t help and I’ll look into it further. Have a great day!
Viking Scott,
YoWorld Happiness Engineer



Ive done what our YoWorld Happiness Engineer suggested … and it worked :D

Doctor Gatsby
YoEnthusiast

Status:
Registered: Nov 21, 2009
Posts: 7778

Thu Jul 03, 2014 11:08 am
Reese (151604175) wrote:I have been having this issue non-stop since the second release of items and contacted support. They got back to me rather quickly (thank goodness) with the following suggestions:

Sorry to hear you’ve been having problems with that popup window. Generally it should only show up once, so even if it freezes you should be able to get rid of it by simply refreshing the game. If it keeps coming back, it’s probably because you have your Flash player set to deny local storage. You can fix this by right-clicking (or ctrl-clicking for Mac) on the YoWorld game screen and selecting “Global Settings.” Under the “Storage” tab, make sure you have selected either “Allow sites to save information on this computer” or “Ask me before allowing new sites to save information on this computer.” If you choose the second option, the next time you load YoWorld you will be asked if you would like to allow it to store information on your computer, so make sure you say yes.
After changing your storage settings, you should also clear your Adobe Flash Cache, by following this link and clicking “Delete All Sites” when the box loads: http://www.macromedia.com/support/docum ... ger07.html
Let me know if this doesn’t help and I’ll look into it further. Have a great day!
Viking Scott,
YoWorld Happiness Engineer



Ive done what our YoWorld Happiness Engineer suggested … and it worked :D


thx a lot! hope this works:)
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