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- YoWorld Forums > YoWorld Discussions > Problems with Yopass

Olivia
YoNewbie

Status:
Registered: Feb 06, 2009
Posts: 7

Tue Aug 05, 2014 8:38 pm

Hey everyone, well I've got a problem. I downloaded Yopass and then I Disabled it in accounts options, and I eliminate the app. Now i cant get in to Yoworld because it asks me for a code. and the app also asks me for a code. what can I do?

Olivia
YoNewbie

Status:
Registered: Feb 06, 2009
Posts: 7

Tue Aug 05, 2014 8:39 pm

Well, actually the problem is not mine, But it happen to a friends and im very sad cause he cant get in :/

CelticMyst
YoEnthusiast

Status:
Registered: Sep 05, 2009
Posts: 8353

Tue Aug 05, 2014 8:40 pm

send in a ticket, this sounds like something that needs to be done with coding. GL

Gary Stevenson
YoWorld Team

Status:
Registered: Jan 11, 2011
Posts: 1033

Tue Aug 05, 2014 8:40 pm

You'll need to contact our support team as per the instructions when you load the game. You mustn't delete the app unless you have fully disabled YoPass on your account otherwise you will be locked out.

Olivia
YoNewbie

Status:
Registered: Feb 06, 2009
Posts: 7

Tue Aug 05, 2014 8:44 pm

Well he sent a mail to support but ... nothing...