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- YoWorld Forums > YoWorld Discussions > Didn’t receive the YoCash that I bought

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9818

Wed Sep 10, 2025 3:18 pm
Has anyone had this issue with the recent staircase deal? I chose my bonus item and received a receipt via email, but no yocash or item. Anyone else?

I’ve already submitted a ticket, but surprised as I’ve never had issues before

Cobalt
#1 YoFiend

Status:
Registered: Oct 04, 2009
Posts: 56151

Wed Sep 10, 2025 4:41 pm
If you've checked your logs and found neither, as well as refreshed since the purchase, I've also seen some people find that they weren't charged on their card for it.

If all of these failed you, then a ticket is the right way. :thumbsup:

Adeline
YoWild

Status:
Registered: Aug 12, 2009
Posts: 13431

Wed Sep 10, 2025 5:46 pm
A couple days ago my purchase took an hour to pay out. I sent a ticket but did not hear from anyone regarding it. I did get my cash and prize however.

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9818

Thu Sep 11, 2025 5:03 am
Finally received! Thanks all.
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