Yoville Community Site

YoVille will NEVER ask for your password, so please be wary of malicious emails and/or forum posts that request your password, including via web links.

YoVille Community Forum

You are not logged in. Viewing as Guest

123

- YoWorld Forums > YoWorld Discussions > FOR THE PEOPLE THAT'S LOST STUFF IN THE Auction House...

Mel
YoNovice

Status:
Registered: Feb 10, 2009
Posts: 94

Mon Jul 07, 2014 1:15 pm

Panic (127710571) wrote:
Mel (9027039) wrote:i lost at least 5 items too no answer yet. I'm not using AH until we get an update

Oh no! When did you send your ticket in Mel?

6 days ago..

SL Panic
YoAficionado

Status:
Registered: Oct 09, 2009
Posts: 3941

Mon Jul 07, 2014 1:18 pm

Hopefully you will hear something in the next week or so. It was about 12 days for me, some are two weeks or more. They are swamped. Good Luck Mel!

ILEX
YoNovice

Status:
Registered: Aug 26, 2009
Posts: 49

Mon Jul 07, 2014 1:46 pm

I lost an item on June 25th in the auction house. I sent a ticket right away, and finally got a response on July 3rd saying that they see the item back in my inventory, which it's not. I asked them to check again and I'm still waiting for a reply about it.

Mel
YoNovice

Status:
Registered: Feb 10, 2009
Posts: 94

Mon Jul 07, 2014 1:49 pm

Thank you Panic

i'm waiting patiently...i just wish I could use the AH in the mean time to make coins.... but i'm too affraid...maybe i'll give it a shot with items i don't mind loosing lol

AwokenQueenTTV
YoEnthusiast

Status:
Registered: Sep 23, 2008
Posts: 7655

Mon Jul 07, 2014 1:50 pm

Mel (9027039) wrote:Thank you Panic i'm waiting patiently...i just wish I could use the AH in the mean time to make coins.... but i'm too affraid...maybe i'll give it a shot with items i don't mind loosing lol

Percentage ratio of the AH working is 88%

Moxii
YoDedicated

Status:
Registered: Jun 11, 2009
Posts: 7172

Mon Jul 07, 2014 1:54 pm

ILEX (117454877) wrote:I lost an item on June 25th in the auction house. I sent a ticket right away, and finally got a response on July 3rd saying that they see the item back in my inventory, which it's not. I asked them to check again and I'm still waiting for a reply about it.

I have a friend that got the same response.
The item is not in his inventory either.
Not sure where to go from here if they don't realize there is a problem.
Do you keep asking? At what point does it end?

ILEX
YoNovice

Status:
Registered: Aug 26, 2009
Posts: 49

Mon Jul 07, 2014 2:16 pm

Moxii (105074356) wrote:
ILEX (117454877) wrote:I lost an item on June 25th in the auction house. I sent a ticket right away, and finally got a response on July 3rd saying that they see the item back in my inventory, which it's not. I asked them to check again and I'm still waiting for a reply about it.

I have a friend that got the same response.
The item is not in his inventory either.
Not sure where to go from here if they don't realize there is a problem.
Do you keep asking? At what point does it end?

I'm thinking I should have sent a photo of the item that was lost instead of just using the name. Then they know exactly what to look for. I lost my France soccer jersey, so I'm not sure if they are confusing it with other shirts with the word "jersey" in it that I own. Because it's now a fairly expensive item, I'll definitely keep bugging them about it until it gets resolved.

Error 404
YoSupporter

Status:
Registered: Apr 13, 2013
Posts: 522

Mon Jul 07, 2014 2:41 pm

I lost green sideburn and i waited for a reply for about 2 weeks and reply was : Try cleaning up your Cache and if that doesnt fix it let us know. I did that and of course nothing, now 3rd day since that and nothing waiting for further action. That is annoying. I know they just took over yo, but that shouldnt happen! And the auction house not working constantly is FRUSTRATING!

Speed 711
YoAficionado

Status:
Registered: Nov 15, 2012
Posts: 3890

Mon Jul 07, 2014 2:43 pm

All I was told was to clear the cache. They never even acknowledge there is a problem with it Like I was the only one to ever mention it. :mrgreen:

Abee
YoLover

Status:
Registered: Jul 14, 2009
Posts: 2741

Mon Jul 07, 2014 3:01 pm

It happened to me, I sent in a ticket, about two weeks ago. I just heard from them today, and they saw what I sold, they saw the glitch and replaced my coins for me. Just give it some time guys. They are swamped with tickets from what my email said.

LIsa
YoLover

Status:
Registered: Oct 14, 2009
Posts: 2846

Mon Jul 07, 2014 3:11 pm

I could have sworn that I lost sold/lost several items in the auction house and never got paid for them. I list so many items it is hard to keep track, I wish there was better ways to keep log of the items that are put in. It makes me sad that so many people are having a hard time getting a hold of BVG support. That isn't a good thing

Speed 711
YoAficionado

Status:
Registered: Nov 15, 2012
Posts: 3890

Mon Jul 07, 2014 3:14 pm

So if they are now finally seeing the issue and giving refunds should the ones of us that filed support tickets that were written off as a "misunderstanding" have to open a new ticket?

LadyJane1554
YoRegular

Status:
Registered: May 11, 2009
Posts: 472

Mon Jul 07, 2014 3:28 pm

I lost white cupid wings. Never got money for them but they are gone from inventory. I had two now i have one and no money for them! Garrrrghhhhhh.
I am not putting anything else into the AH until i hear from BVG that this issue has been fixed. And I LOVE the AH!!! Gonna hae withdrawals from this!

LadyJane1554
YoRegular

Status:
Registered: May 11, 2009
Posts: 472

Mon Jul 07, 2014 3:39 pm

I just put in a ticket for the wings i lost a few weeks ago. Maybe it will help them in sorting out what is going on.
I don't expect my wings back or the money i lost from them but I would love for the AH to be fixed so that I feel comfortable using it.

Superman SSG
YoSupporter

Status:
Registered: Jun 02, 2010
Posts: 633

Mon Jul 07, 2014 3:41 pm

It's been about a week now for me, no response. I included a pic of the bid i received as well as proof that it did not magically return to my inventory. Anyway, I hope they sort this out soon. Way too many have had this issue.

SanChyie
YoCrazy

Status:
Registered: Oct 14, 2009
Posts: 22224

Mon Jul 07, 2014 3:43 pm

...I gonna stop putting stuffs in AH...
...will wait until its fixed...

Jaffa
YoRegular

Status:
Registered: Jul 09, 2009
Posts: 347

Mon Jul 07, 2014 4:36 pm

Unfortunately I'm in the same position, lost an item just to receive a reply from support saying it returned to me even though it didn't. I thought the AH had stopped acting up but low and behold 2 more items just lost due to it acting up. But I don't even think I'm going to write a ticket this time as it seems to me support has no idea what they're doing so I would rather not waste my time yet again. Maybe they'll put a proper system in place that can track items instead of leaving it to clueless support.

So be careful still, my 2 items were lost about 5 minutes ago so this issue is still present!

D Lacrimosa
YoLover

Status:
Registered: Nov 15, 2008
Posts: 2853

Mon Jul 07, 2014 5:33 pm

I got a reply back from support before the weekend that said
the issue was resolved.
It also said to try C F5 and C Alt Delete.

It didn't say anything about returning my missing items.

And... the issue is NOT resolved.