Yoville Community Site

YoVille will NEVER ask for your password, so please be wary of malicious emails and/or forum posts that request your password, including via web links.

YoVille Community Forum

You are not logged in. Viewing as Guest

- YoWorld Forums > YoWorld Discussions > I'm on day 9 - awaiting response from BVG.

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9686

Tue Jul 08, 2014 11:02 am

How long does it take to get a response roughly? If anyone knows it would be great ty.

Z AngelZ
YoSupporter

Status:
Registered: Sep 19, 2009
Posts: 723

Tue Jul 08, 2014 11:04 am

Well the last email I saw they have had over 22,000 emails. So I imagine it may take a while

Nahele
YoSupporter

Status:
Registered: Jun 07, 2014
Posts: 592

Tue Jul 08, 2014 11:05 am

lol Days I tried a week ago for hearing about my jobs because they didn't work so they fixed it then a week later again this week I sent out another because it stopped again and still nothing yet..

KSamurai YoviIIean
YoSupporter

Status:
Registered: Oct 26, 2008
Posts: 654

Tue Jul 08, 2014 11:05 am

When the queue decreases... I believe theres no timeline either.

dianabanana
YoAddict

Status:
Registered: Jul 31, 2009
Posts: 17629

Tue Jul 08, 2014 11:07 am

I got the same message in an email for a ticket. they are obviously swamped with tickets right now. I can wait for my 2 tickets I submitted this week to be resolved. I'm a patient woman. Patience came with age for me because I was ridiculously impatient for the first half of my life. I wish I knew then what I know now.

XxVioletVixenxX
YoBeliever

Status:
Registered: Dec 07, 2009
Posts: 11429

Tue Jul 08, 2014 11:09 am

I think part maybe the holiday. After a few more days, I would send another.

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9686

Tue Jul 08, 2014 11:10 am

ok ty guys for all your responses

Pete
YoSupporter

Status:
Registered: Sep 14, 2008
Posts: 627

Tue Jul 08, 2014 11:10 am

About 2 to 3 weeks. Also you're not a supporter so you may have to be patient a bit longer.

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9686

Tue Jul 08, 2014 11:12 am

Pete (2679242) wrote:About 2 to 3 weeks. Also you're not a supporter so you may have to be patient a bit longer.

Lol probably right

alex
YoBeliever

Status:
Registered: Sep 02, 2011
Posts: 12405

Tue Jul 08, 2014 11:14 am

Takes awhile! Took 6 days for them to reply to me at first but it was no good because they did absolutely nothing!

Obey Noob
YoEnthusiast

Status:
Registered: Oct 21, 2009
Posts: 9686

Tue Jul 08, 2014 11:17 am

alex (180123321) wrote:Takes awhile! Took 6 days for them to reply to me at first but it was no good because they did absolutely nothing!

I usually get a good response from them. But I'm just a bit sceptical on whether I should re-send an email to them.

dianabanana
YoAddict

Status:
Registered: Jul 31, 2009
Posts: 17629

Tue Jul 08, 2014 11:22 am

Pete (2679242) wrote:About 2 to 3 weeks. Also you're not a supporter so you may have to be patient a bit longer.

Pete, is that really true that yocash supporters get a faster response than non yocash supporters? I didn't know that. Part of me says "oh yeah, cool." The other part of me says "that's not truly fair". I think I have two different yo personalities in exsistence.

Abee
YoLover

Status:
Registered: Jul 14, 2009
Posts: 2741

Tue Jul 08, 2014 11:24 am

It took them about two weeks to get back to me and they did fix the problem I had. They also told me they had over 22,000 emails. Give it some time. Sending multiple emails about the same problem just swamps them even more.

AwokenQueenTTV
YoEnthusiast

Status:
Registered: Sep 23, 2008
Posts: 7655

Tue Jul 08, 2014 11:32 am

Welcome to the club im on day 17

KimmieStarDreams
YoManiac

Status:
Registered: Apr 23, 2009
Posts: 102436

Tue Jul 08, 2014 11:34 am

i had a issue about 2 or 3 weeks ago where i couldnt log in the forum and it took a week but they fixxed it

Adeline
YoWild

Status:
Registered: Aug 12, 2009
Posts: 13008

Tue Jul 08, 2014 11:35 am

I have been waiting for almost two months for them to fix the "Vip" items.

PrimeMinister Chess
YoNovice

Status:
Registered: Apr 14, 2012
Posts: 60

Tue Jul 08, 2014 11:36 am

4 to 5 with me.

Pete
YoSupporter

Status:
Registered: Sep 14, 2008
Posts: 627

Tue Jul 08, 2014 11:37 am

Janis Joplin (111036364) wrote:
Pete (2679242) wrote:About 2 to 3 weeks. Also you're not a supporter so you may have to be patient a bit longer.

Pete, is that really true that yocash supporters get a faster response than non yocash supporters? I didn't know that. Part of me says "oh yeah, cool." The other part of me says "that's not truly fair". I think I have two different yo personalities in exsistence.

I don't really know if it's true, but from what I have seen BVG staff saying is that they cater more to paying customers then freeloaders.

It would not surprise me if they had some sort of system where for every 100 supporter tickets they do 10 freeloader tickets.

AwokenQueenTTV
YoEnthusiast

Status:
Registered: Sep 23, 2008
Posts: 7655

Tue Jul 08, 2014 11:38 am

Nope. So not true.

Katie STFU
YoFan

Status:
Registered: Oct 02, 2009
Posts: 1885

Tue Jul 08, 2014 11:40 am

The time I sent a ticket in it took about a week or two. Given the fact that they get hundreds upon hundreds of tickets daily it might take some time but they will eventually get to you.

Good luck