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Nova StarrLite
YoLover

Status:
Registered: Nov 09, 2009
Posts: 2518

Thu Jul 31, 2014 12:52 am
If so, are you able to get into yours? I tried to get into this house and I am just stuck in loading and it times out. Is anyone else having this issue? This is not a house I want to be locked out of. If anyone from BVG is reading this, please help? Please check the houses to make sure we all can get into all of our houses. Thanks...


August 1 Update:
I got in!!! Thank you so much BVG! I don't know what you did, but I am glad I don't need a ticket! :lol: :D :D

SinisterPrime
YoEnthusiast

Status:
Registered: Aug 24, 2009
Posts: 8688

Thu Jul 31, 2014 12:53 am
No! But gl :)

TheGeneral(VaultKeeper)
YoLover

Status:
Registered: Apr 24, 2009
Posts: 2854

Thu Jul 31, 2014 12:53 am
Youll have to submit a ticket and have patience since they're flooded with tickets. This is probably an individual fix.

LisaTM
YoCrazy

Status:
Registered: Feb 24, 2009
Posts: 24008

Thu Jul 31, 2014 12:56 am
I don't own one, but I'm having the same issue with my apartment. Bumping for ya :)

Nova StarrLite
YoLover

Status:
Registered: Nov 09, 2009
Posts: 2518

Thu Jul 31, 2014 12:58 am
TheGeneral(VaultKeeper) (14397783) wrote:Youll have to submit a ticket and have patience since they're flooded with tickets. This is probably an individual fix.

I was so hoping this was not just a "my stuff" issue. I really didn't want to have to submit a ticket. I know they are backed up. I guess I'll have to wait a while if this is not an issue for everyone. :(

Nova StarrLite
YoLover

Status:
Registered: Nov 09, 2009
Posts: 2518

Thu Jul 31, 2014 1:01 am
LisaTM (10095126) wrote:I don't own one, but I'm having the same issue with my apartment. Bumping for ya :)

Thanks for the bump! :D
Maybe they will see this and check for us. Ya never know.

LisaTM
YoCrazy

Status:
Registered: Feb 24, 2009
Posts: 24008

Thu Jul 31, 2014 1:04 am
Nova Starrlite (133972543) wrote:
LisaTM (10095126) wrote:I don't own one, but I'm having the same issue with my apartment. Bumping for ya :)

Thanks for the bump! :D
Maybe they will see this and check for us. Ya never know.


Np hun! And I know what you mean about not wanting to submit a ticket. I sent one in for a lost item and got it back somewhat quickly but I don't want to overwhelm them lol

Nova StarrLite
YoLover

Status:
Registered: Nov 09, 2009
Posts: 2518

Thu Jul 31, 2014 1:07 am
LisaTM (10095126) wrote:
Nova Starrlite (133972543) wrote:
LisaTM (10095126) wrote:I don't own one, but I'm having the same issue with my apartment. Bumping for ya :)

Thanks for the bump! :D
Maybe they will see this and check for us. Ya never know.


Np hun! And I know what you mean about not wanting to submit a ticket. I sent one in for a lost item and got it back somewhat quickly but I don't want to overwhelm them lol

Right! I know they have a lot of in game issue they are still dealing with that affect everyone. I'd rather wait till things calm down before I submit anything.

TheGeneral(VaultKeeper)
YoLover

Status:
Registered: Apr 24, 2009
Posts: 2854

Thu Jul 31, 2014 1:16 am
My wife couldn't get into her apartment or 2009 Halloween house and she got helped and Viking Scott mentioned these are individual fixes and many have had problems with this same type of problem.

LisaTM
YoCrazy

Status:
Registered: Feb 24, 2009
Posts: 24008

Thu Jul 31, 2014 1:18 am
Nova Starrlite (133972543) wrote:[Right! I know they have a lot of in game issue they are still dealing with that affect everyone. I'd rather wait till things calm down before I submit anything.


I just hope this is something they are aware of and we don't HAVE to send in a ticket. I just saw another thread where someone said they were having this issue in their Nightclub house.

LisaTM
YoCrazy

Status:
Registered: Feb 24, 2009
Posts: 24008

Thu Jul 31, 2014 1:19 am
TheGeneral(VaultKeeper) (14397783) wrote:My wife couldn't get into her apartment or 2009 Halloween house and she got helped and Viking Scott mentioned these are individual fixes and many have had problems with this same type of problem.


So we have to submit a ticket for it then, huh. :cry:

MandieMay
YoAficionado

Status:
Registered: Jun 22, 2012
Posts: 3545

Thu Jul 31, 2014 1:20 am
Nope when they were out I was too nooby to buy one

TheGeneral(VaultKeeper)
YoLover

Status:
Registered: Apr 24, 2009
Posts: 2854

Thu Jul 31, 2014 1:21 am
LisaTM (10095126) wrote:
TheGeneral(VaultKeeper) (14397783) wrote:My wife couldn't get into her apartment or 2009 Halloween house and she got helped and Viking Scott mentioned these are individual fixes and many have had problems with this same type of problem.


So we have to submit a ticket for it then, huh. :cry:


Yeah that's what she did, I even made a thread giving a shout out to Viking Scott for fixing her problems. One guy commented on my thread saying he was having the same problem and Viking Scott actually told him on the thread that he would look into it and fixed it within a few minutes.

LisaTM
YoCrazy

Status:
Registered: Feb 24, 2009
Posts: 24008

Thu Jul 31, 2014 1:28 am
TheGeneral(VaultKeeper) (14397783) wrote:
LisaTM (10095126) wrote:
TheGeneral(VaultKeeper) (14397783) wrote:My wife couldn't get into her apartment or 2009 Halloween house and she got helped and Viking Scott mentioned these are individual fixes and many have had problems with this same type of problem.


So we have to submit a ticket for it then, huh. :cry:


Yeah that's what she did, I even made a thread giving a shout out to Viking Scott for fixing her problems. One guy commented on my thread saying he was having the same problem and Viking Scott actually told him on the thread that he would look into it and fixed it within a few minutes.


Ah, ok. Thanks!

Maggie
YoDedicated

Status:
Registered: Jul 19, 2009
Posts: 5383

Thu Jul 31, 2014 1:30 am
Elite Penthouse ? I have the house.You can go to my apt the port to some of my homes are in hall and Kitchen.Think this ones in Kitchen .Not sure tho.I never go to all of them to check .Good luck hun :)

Gracie
YoFan

Status:
Registered: Oct 10, 2009
Posts: 1782

Thu Jul 31, 2014 1:49 am
Don't have an elite penthouse, but can't get into my english cottage, so its probably a one by one issue with individuals. I am waiting until tomorrow, and If not back to normal, will send in a ticket. This all started after the updtaes today.

Loie
YoBeliever

Status:
Registered: Feb 19, 2009
Posts: 11111

Thu Jul 31, 2014 4:21 am
Nova Starrlite (133972543) wrote:If so, are you able to get into yours? I tried to get into this house and I am just stuck in loading and it times out. Is anyone else having this issue? This is not a house I want to be locked out of. If anyone from BVG is reading this, please help? Please check the houses to make sure we all can get into all of our houses. Thanks...


i have the penthouse and was able to go there
i haven't checked all my homes, but was not able to go to a blue mobile home that is loaded with ghost items that should have been gone long ago
did you redo your penthouse and sell or gift away any of those items only to come back and find the items were back?

there was an update regarding these ghost items today and all of a sudden certain homes were inaccessible

Lady Muck
YoSupporter

Status:
Registered: Jun 25, 2009
Posts: 631

Thu Jul 31, 2014 4:48 am
I can get into mine. Seems like you have an individual problem. :(

JESSE PINK
YoSupporter

Status:
Registered: Jun 18, 2010
Posts: 957

Thu Jul 31, 2014 7:56 am
i dont have this problem with the penthouse but i cant get into 2 of my houses :?:

SanChyie
YoCrazy

Status:
Registered: Oct 14, 2009
Posts: 22224

Thu Jul 31, 2014 8:10 am
...I don't have this house...
...but a few weeks earlier...
...I had troubles with a few of my houses to get in...
...or reaching the next room...
...*beach house*...*contemporary*...etc...
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