Brought one didn't get it then looked through my log nothing, thinking I messed up and didn't let the purchase go all the way through so I repurchased and Nothing. HERE WE GO! BVG do better!

i just came to post same thing

i bought the 4.99 pack and did not get my yocash , hair , nor head wrap
not cool bvg but i see money is showing in my bank taken

Same. I think it is just delayed, because I experienced it many times yesterday when purchasing YC Deals. The hair and cash will appear in about 5 minutes later.

Edit: Hmm, it seems to take a long time! Almost 10 minutes already! I don't even know which hair I got!

Is this Hair Deal gone? I looked and didnt see it offered...

CelticMyst (119751720) wrote:Is this Hair Deal gone? I looked and didnt see it offered...

I can still see it. It is not gone.

And I still have not received my YC and Hair! Come on, BVG! I have proof of payment from Xsolla.

CelticMyst (119751720) wrote:Is this Hair Deal gone? I looked and didnt see it offered...

i still see it on my megaphone thing. it says it ends in 2 days

It seems that no Viking is checking the Forum. If they will be absent until the weekend is over, the deal will be over as well.

Not buying anymore hair until I got my Hair and YC.

Stardust (186190305) wrote:It seems that no Viking is checking the Forum. If they will be absent until the weekend is over, the deal will be over as well.

Not buying anymore hair until I got my Hair and YC.

IKR it always happens EVERY weekend these things

voodoosue (118968402) wrote:

Stardust (186190305) wrote:It seems that no Viking is checking the Forum. If they will be absent until the weekend is over, the deal will be over as well.

Not buying anymore hair until I got my Hair and YC.

IKR it always happens EVERY weekend these things

Moderator Peeky wrote that the team is aware of this. I just can't believe that they did not fix it even if it is the weekend. No post from any Viking either to address this issue. Why after spending REAL money I have to deal with this and submit a ticket?

They should be more serious when it involves real money. Businesses should still keep their business integrity. Weekend is no excuse as we already paid for the purchase. They should have made things right as soon as they are aware of it. They should have contacted the person/s in charge, weekend or not. That is true business. This deal is offered on the weekend, so they should be responsible for it on the weekend as well. Now, it seems like a hit and run for me.


I just cannot believe this.

Good evening YoFriends

I bought 2 hair earlier today but i only got 1 now when i logged in.

I bought 1 and it finally showed up when I logged in tonight.

I haven't purchased any yet from this new deal, but this happened to me with the last deal. I purchased a $4.99 bundle and thought maybe I had accidentally cancelled it, so I purchased another. After waiting and refreshing, both purchases did show up. I'm glad I saw this ahead of time as a reminder!

It is almost 2 days already, I have paid real money but still have not received my YC and my hair

This is unacceptable. Part of the game is buying to pump up coins. This is one of the ways I get coins is to buy items like these and then sell part of them. If I had bought this expecting to sell off one or two I would be screwed. No one wants to wait 3 days while someone comes back from the weekend. WE PLAY ALL WEEKEND.

This has been reported and is being investigated.

Smitten Kitten (136864592) wrote:This has been reported and is being investigated.

Thank you, Smitten.

Moderator Peeky also wrote that the Team was aware of it two days ago and that nobody was at work. Well, if nobody was at work on the Weekend, then DON'T offer anything involving real money on the weekend!

They posted this notice below above the game screen not long after the report, and this banner has been there since two days ago, and it is still there! What are they doing?

Thing is, I don't even know which hair I opened, which means I cannot buy any of those new hairs if they are in the AH!

LilyDarling (184957566) wrote:This is unacceptable. Part of the game is buying to pump up coins. This is one of the ways I get coins is to buy items like these and then sell part of them. If I had bought this expecting to sell off one or two I would be screwed. No one wants to wait 3 days while someone comes back from the weekend. WE PLAY ALL WEEKEND.

Exactly!

At least with Apple and Amazon, if the delivery is going to be delayed even by just one day, they give us the right to ask for a refund and will be refunded within 48 hours.

LilyDarling (184957566) wrote:This is unacceptable. Part of the game is buying to pump up coins. This is one of the ways I get coins is to buy items like these and then sell part of them. If I had bought this expecting to sell off one or two I would be screwed. No one wants to wait 3 days while someone comes back from the weekend. WE PLAY ALL WEEKEND.

This has been a peeve of mine since BVG took over. If they want us to spend 24/7, then at least 1 person within BVG should be available to fix game malfunctions. And that should include nights, weekends & holidays. If that is not feasable, then they should do all their releases M-F in the morning so that if there is a glitch someone can at least acknowledge & start to address it that same day.

The pink notice banner is now gone from above the game screen, but it does not mean that they have fixed the issue, because I still HAVE NOT received my YC and my hair

When I got my YC and hair, I will certainly post about it here. So as long as I have not posted it here, it means that I still have not received my YC and hair.

Stardust (186190305) wrote:

The pink notice banner is now gone from above the game screen, but it does not mean that they have fixed the issue, because I still HAVE NOT received my YC and my hair

When I got my YC and hair, I will certainly post about it here. So as long as I have not posted it here, it means that I still have not received my YC and hair.

I'm so sorry about this Stardust, and everyone

I really hope that by the time I come to the forum tomorrow, everyone will have received what they paid for....together with a fulsome apology