After being a VIP for many years, I contacted BVG on Nov. 10th when my subscription suddenly and unexpectedly cancelled. I have multiple (and valid) payment methods through FB. In addition to contacting BVG, I also contacted Facebook Payment Support to which they replied:

"Thanks for contacting Facebook. I'm sorry about the subscription confusion you had. I've gone ahead and look for your issue. Your subscription is canceled due to "App decision".

I decided to go ahead and re-subscribe (that payment processed via my bank on Nov. 12th). Now it appears to have cancelled AGAIN!! I mean I JUST re-subscribed 2 weeks ago. What is going on and why is this happening?

At this point, why even bother to re-subscribe? Anyone have any solutions or answers?

EDIT to say that I have NOT heard from BVG regarding the first ticket submitted on Nov. 10th.

First ticket submitted on November 10th. Second ticket submitted on November 24th. Today is Dec. 1st. Still no response.

With no customer support, I am not re-subscribing. I love the YoWorld game and community but cannot justify spending any more money on a product/service that does not care for its customers. Will just curb my spending and enjoy the free version.