I have found the last couple of weeks that when I do the challenges in the YoWorld Mobile App, that when I play a game - to collect items for the daily challenges- that when I play the game I lose a life, even when I actually win the game. Today I had to collect stones I had 9 lives and after collecting the number needed to do this part of the challenge I am down to 4 lives .... the thing is I didnt lose any of the games I played to collect the stones needed.

This is a recent thing and Im not happy because I try to collect lives for the harder challenges so that I can complete them in one sitting, not have to wait for more lives to become available. It makes it so much more difficult to collect what is needed when you keep stealing my lives when I actually win the game... I understand if I lose I forfeit a life, but its a bit rich when you take a life off me when I actually win with the correct number of items /money Im asked to do.

Please fix this as its making the game harder to play when you keep stealing my lives for no reason!!

Hey MsPeela, you will need to submit a ticket about this issue, so that the Support Team can have a look into this for you.

I have submitted a ticket back in May .... got a reply telling me nobody else had reported it and Viking Amber told me to send her any further evidence (photos) if it happened again ... so far I think I have sent over 10 emails to Viking Amber and received no reply.

This is still happening to me every time I play a game in the Mobile APP ... its getting beyond a joke.... takes me ages to finish a game as win or lose I end up losing a life every time I play!!!

How am I supposed to get it fixed if Viking Amber wont get back to me when I have sent her oodles of proof of me winning and still losing a life!!!!

Hey MsPeela.. sorry to read about the issues you are having with getting a response back from the Player Support Team. I do know there was an issue with the Vikings getting all the correspondence being sent to them.
Can you please DM your ticket reference ID so I can flag this up with the team.