ijOjO uK
Moderator
Status:
Registered: Jul 23, 2009
Posts: 14008
Mon Jul 04, 2022 12:31 pm
Welcome to the forums Sue
![Smile :)](https://forums.yoworld.com/images/smilies/smile.png)
You and your friend may be trying to gift untradable items such as those that were obtained thru the Gem Event challenges. If this is not the case, please try clearing your browser cache to see if this fixes the issue.
If it doesn't fix it, you and your friend will need to submit a ticket (using the help tab above the game screen) to the player support team so that they can investigate what is going on.
![Hugs :hug:](https://forums.yoworld.com/images/smilies/hug.png)