ijOjO uK
Moderator
Status:
Registered: Jul 23, 2009
Posts: 14008
Mon Jul 04, 2022 12:35 pm
Welcome to the forums Sue
![Smile :)](https://forums.yoworld.com/images/smilies/smile.png)
I have replied to another thread of yours so I am copying and pasting my response below.
I have also removed the email address you had posted, as this is not allowed on the forums. You will need to contact the Support team directly thru your account to get assistance with this issue.
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You and your friend may be trying to gift untradable items such as those that were obtained thru the Gem Event challenges. If this is not the case, please try clearing your browser cache to see if this fixes the issue.
If it doesn't fix it, you and your friend will need to submit a ticket (using the help tab above the game screen) to the player support team so that they can investigate what is going on.
![Hugs :hug:](https://forums.yoworld.com/images/smilies/hug.png)