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- YoWorld Forums > Bugs & Bug Reporting > Scaretober Calendar

Brenda
YoNovice

Status:
Registered: Jan 15, 2017
Posts: 31

Mon Oct 31, 2022 10:28 pm

I can't claim the last prize for the oct. calendar. I've tried cleaning my cache, refreshing, but nothing works.

Katherine
YoEnthusiast

Status:
Registered: Sep 11, 2009
Posts: 7737

Mon Oct 31, 2022 10:42 pm

Brenda (187340528) wrote:I can't claim the last prize for the oct. calendar. I've tried cleaning my cache, refreshing, but nothing works.

Send in a ticket, get a screenshot if you can and add that to the ticket! :hug:

This happened to me for September, and I was granted the final prize! :thumbsup:

eugin
YoNewbie

Status:
Registered: Feb 16, 2009
Posts: 5

Tue Nov 01, 2022 1:56 pm

Hello! where can i send a ticket? i have the same problem and english is not my native language and i dont know where send the ticket. I don't find it
TYVM

Katherine (121079165) wrote:
Brenda (187340528) wrote:I can't claim the last prize for the oct. calendar. I've tried cleaning my cache, refreshing, but nothing works.

Send in a ticket, get a screenshot if you can and add that to the ticket! This happened to me for September, and I was granted the final prize!

Katherine
YoEnthusiast

Status:
Registered: Sep 11, 2009
Posts: 7737

Tue Nov 01, 2022 3:34 pm

eugin (9554098) wrote:Hello! where can i send a ticket? i have the same problem and english is not my native language and i dont know where send the ticket. I don't find it
TYVM

Katherine (121079165) wrote:
Brenda (187340528) wrote:I can't claim the last prize for the oct. calendar. I've tried cleaning my cache, refreshing, but nothing works.

Send in a ticket, get a screenshot if you can and add that to the ticket! This happened to me for September, and I was granted the final prize!

When playing YoWorld, click the Help button to the far right, on top! Then "contact us".

eugin
YoNewbie

Status:
Registered: Feb 16, 2009
Posts: 5

Tue Nov 01, 2022 6:40 pm

oh!!! Thank you!! I was able to send my ticket! TYVM!

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Sat Nov 05, 2022 5:32 am

Welcome to the forums eugin....

Happy to read that Katherine was able to helpfully signpost you, to submitting a ticket. :thumbsup:

Just so you know, it is always better to submit a ticket (using the help tab above the game screen) to the Vikings directly when you encounter issues with your game, as the Player Support Team are unable to provide direct assistance via these boards.