Yoville Community Site

YoVille will NEVER ask for your password, so please be wary of malicious emails and/or forum posts that request your password, including via web links.

YoVille Community Forum

You are not logged in. Viewing as Guest

- YoWorld Forums > Bugs & Bug Reporting > Cancer Hair

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Nov 24, 2022 11:11 pm

I have reported not getting my cancer hair numerous times. My laptop had me stuck in children's mode in my Edge browser. I need the hair that I have a receipt for that came in the mail. I can send it in a text message or to an administrator of YWW but this laptop does NOT take screenshots.

Patricia Scalf

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Thu Nov 24, 2022 11:16 pm

Hey Peppermint, sorry to read that you have not received the cancer hair as yet.

The difficulty you have is that the Vikings will need a screenshot of your receipt / email confirmation of your donation before they can process your ticket.

Have you tried to take a screenshot with the camera on your phone?. You could do it that way and then email that picture to the Player Support Team using [email protected] and include in your email the ticket ID which you will have received in your previous reports.

If not, you may need to access your email on another device that is able to take a screenshot and provide that to the team so that you can get your hair.

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Tue Jan 10, 2023 1:42 am

They have a screen shot of my invoice mailed to me from PINK FUND that shows my donation. I have met all requirements and they are asking for the same information all over again. Please help

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Tue Jan 10, 2023 9:49 am

Peppermint Patty YOJ Wow (109907742) wrote:They have a screen shot of my invoice mailed to me from PINK FUND that shows my donation. I have met all requirements and they are asking for the same information all over again. Please help

Hey Peppermint, I am afraid that you will have to resubmit the information if that is what is being asked for. The Vikings can only provide help via the support ticket system.

Please PM (private message) me your original ticket number and I can flag that up with the team.

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Jan 12, 2023 1:22 pm

I did. I forwarded the entire message with the screen shots attached. What else can I do, please?

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Jan 12, 2023 1:23 pm

It is odd…the message requesting the info again has the screen shots attached.

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Jan 12, 2023 1:24 pm

I did. I forwarded the entire message with the screen shots attached. What else can I do, please?

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Feb 23, 2023 10:32 am

I have sent them a copy of my Pink Fund letter showing my payment. I have sent them everything they requested and more with no response and no hair. This is ridiculous that I have cancer myself and I am fighting this battle in YO too get a fake hair! Please help me.

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Feb 23, 2023 10:34 am

Where is Discord to pm you?

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Wed Mar 15, 2023 6:45 pm

Board index
Search
Play YoWorld
Logout ( Peppermint Patty YOJ Wow (109907742)]

This my ID for the cancer hair

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Wed Mar 22, 2023 4:03 am

Hey Peppermint Patty, I have sent you a PM... :hug:

Peppermint Patty YOJ Wow
YoApprentice

Status:
Registered: Jul 25, 2009
Posts: 106

Thu Mar 30, 2023 10:48 am

I did not receive a pm from you. Sorry. I have checked everything. Can you resend, please? TY.

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Thu Mar 30, 2023 10:55 am

Peppermint Patty YOJ Wow (109907742) wrote:I did not receive a pm from you. Sorry. I have checked everything. Can you resend, please? TY.

Check the *new messages* by clicking the envelope icon beside View your posts at the top of the forums. That will take you to your inbox.