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- YoWorld Forums > Bugs & Bug Reporting > Blank screen

Jess85
YoRookie

Status:
Registered: Jul 13, 2009
Posts: 16

Fri Dec 02, 2022 6:56 pm

is anyone else brought to a blank screen when trying to get on game?

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Fri Dec 02, 2022 8:56 pm

Hey Jess85 have you tried clearing your cache? This might fix this issue. If it doesn't please try accessing the game thru a different browser and see if that helps.

Jess85
YoRookie

Status:
Registered: Jul 13, 2009
Posts: 16

Sat Dec 03, 2022 7:03 pm

didn't work

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Sat Dec 03, 2022 8:19 pm

Are you trying to play via Facebook or YoCom?

Jess85
YoRookie

Status:
Registered: Jul 13, 2009
Posts: 16

Sun Dec 04, 2022 6:07 pm

when i click on yoworld still takes me to a blank screen

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Sun Dec 04, 2022 7:50 pm

Try this link Click here to play, to see if it works.

Jess85
YoRookie

Status:
Registered: Jul 13, 2009
Posts: 16

Sun Dec 04, 2022 11:42 pm

nope

ijOjO uK
Moderator

Status:
Registered: Jul 23, 2009
Posts: 14008

Tue Dec 06, 2022 8:36 pm

Oh no!

Well the only thing left to do, Jess85 is to submit a ticket using this email: [email protected], if you are unable to access the help tab above the game screen.
The player support team will be able to assist you directly about what is happening to your account.