YoWorld Community Manager
Fri Dec 11, 2015 12:56 pm
First, we appreciate everyone who has reported problems they've had in YoWorld, so please continue to do so! Huge thanks as well to those who help other players out - it's always nice to see how helpful our community is.
This board is primarily intended for YoFans to discuss any bugs you've been experiencing among yourselves.
We do our best to read and review threads on the forums, but for a variety of reasons, we aren't always able to reply. If you’re having trouble with YoWorld, your best option is to submit a ticket via the in-game Help button
! (If the buttons above YoWorld aren't working for you, try disabling AdBlock or any similar software you might have running. If that doesn't help, send an email with your player ID to [email protected]
Tickets help us help you in two ways: first, we can openly discuss your account details in private conversation with you, and second, tickets send us details that are specific to your account and how you play YoWorld, and these details help us to look into what you're experiencing. Our Happiness Engineers are working almost 24/7 to answer these tickets, so please don't hesitate to contact us if you have something we might be able to help with. We'll do our best to get back to you ASAP!
We’ve found that there are a few general steps that resolve many Yo troubles, so before you send in a ticket (or while you wait for a reply), you can try the following:
First, please try clearing your cache, then reloading your browser and game. Clearing your cache resolves many common issues with YoWorld and other games by removing old information stored on your computer regarding YoWorld. Plus, it will ensure you have all the up to date game information when something has recently been fixed. Please ensure you do not have YoWorld open when doing this.
A quick and easy way to clear your cache is to press Ctrl+Shift+Delete key on your keyboard, which will bring up your browser settings with an option to clear cache. You can also clear cache manually through your browser menu options.
You should also clear your Adobe Flash cache, by following this link and clicking "Delete All Sites" when the box loads: http://www.macromedia.com/support/docum ... ger07.html
Second, please make sure Adobe Flash Player is up-to-date on your computer. You can see which version of Flash is installed, and update it if necessary, here: http://helpx.adobe.com/flash-player.html
Third, please increase your Flash Player's local storage allowance for YoWorld. To increase your Flash Player's local storage, right-click (or ctrl-click on Mac computers) on the Yoworld game screen. In the menu that pops up, select "Settings." Click the "Local Storage" tab (this is the third tab from the left, and looks like an open folder) and drag the slider bar to the right. Then click "Close" and reload YoWorld.
Thanks for playing! We love you all, and we'll do our best to make your Yo experience as smooth as we can