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Viking Jess
YoWorld Community Manager

Status:
Registered: n/a
Posts: 9998

Fri Dec 11, 2015 12:56 pm
Hey YoFans!

First, we appreciate everyone who has reported problems they've had in YoWorld, so please continue to do so! Huge thanks as well to those who help other players out - it's always nice to see how helpful our community is. :hug:

This board is primarily intended for YoFans to discuss any bugs you've been experiencing among yourselves.

We do our best to read and review threads on the forums, but for a variety of reasons, we aren't always able to reply. If you’re having trouble with YoWorld, your best option is to submit a ticket via the in-game Help button! (If the buttons above YoWorld aren't working for you, try disabling AdBlock or any similar software you might have running. If that doesn't help, send an email with your player ID to [email protected]!)

Tickets help us help you in two ways: first, we can openly discuss your account details in private conversation with you, and second, tickets send us details that are specific to your account and how you play YoWorld, and these details help us to look into what you're experiencing. Our Happiness Engineers are working almost 24/7 to answer these tickets, so please don't hesitate to contact us if you have something we might be able to help with. We'll do our best to get back to you ASAP!


We’ve found that there are a few general steps that resolve many Yo troubles, so before you send in a ticket (or while you wait for a reply), you can try the following:

    First, please try clearing your cache, then reloading your browser and game. Clearing your cache resolves many common issues with YoWorld and other games by removing old information stored on your computer regarding YoWorld. Plus, it will ensure you have all the up to date game information when something has recently been fixed. Please ensure you do not have YoWorld open when doing this.

    A quick and easy way to clear your cache is to press Ctrl+Shift+Delete key on your keyboard, which will bring up your browser settings with an option to clear cache. You can also clear cache manually through your browser menu options.

    You should also clear your Adobe Flash cache, by following this link and clicking "Delete All Sites" when the box loads: http://www.macromedia.com/support/docum ... ger07.html

    Second, please make sure Adobe Flash Player is up-to-date on your computer. You can see which version of Flash is installed, and update it if necessary, here: http://helpx.adobe.com/flash-player.html

    Third, please increase your Flash Player's local storage allowance for YoWorld. To increase your Flash Player's local storage, right-click (or ctrl-click on Mac computers) on the Yoworld game screen. In the menu that pops up, select "Settings." Click the "Local Storage" tab (this is the third tab from the left, and looks like an open folder) and drag the slider bar to the right. Then click "Close" and reload YoWorld.


Thanks for playing! We love you all, and we'll do our best to make your Yo experience as smooth as we can :heart:

Missy
YoNovice

Status:
Registered: Jan 15, 2010
Posts: 75

Sat Dec 12, 2015 9:40 pm
Still lagging alot . did all of what need to be done.
this is getting to be to much for everyone in the game.. :wailing:

XxJenxX
YoNewbie

Status:
Registered: Jun 25, 2009
Posts: 2

Sun Dec 13, 2015 5:47 pm
Have done all of the above. Still cannot log in to even submit a ticket :( Just get a white screen. Its been a week like this.

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Mon Dec 14, 2015 11:29 pm
I got on Yo this evening to buy some YoCash, enjoy the game, and deliver a present to a friend. Well, the Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working. How do I report this?
Thanks!

xotammyxo
YoNewbie

Status:
Registered: Jan 20, 2010
Posts: 2

Mon Dec 14, 2015 11:57 pm
For me too Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working.

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Tue Dec 15, 2015 12:02 am
xotammyxo (146321886) wrote:For me too Add YoCash, Settings, and Help buttons aren't loading at all. Since they aren't loading I can't even gift because the box to enter my security code doesn't pop up. If that doesn't pop up the trade/gifting doesn't go through. I can't even submit a bug report since the Help button won't load. I've tried everything you all reccommend and than some and nothing it working.


I'm having the same exact problem. Considering I was getting on to purchase YoCash it's even more frustrating.

Katrina
YoNewbie

Status:
Registered: Apr 29, 2015
Posts: 4

Tue Dec 15, 2015 12:39 am
Am I the only person having trouble with the "Free Gift" feature this evening? I can't even report the problem.

Kat
YoRookie

Status:
Registered: Jun 08, 2009
Posts: 17

Tue Dec 15, 2015 12:43 am
Me too. I cannot request or send anything when it comes to my "Inbox." I hope they get it cleared up.

QueeNxSLx69xYFG
YoNewbie

Status:
Registered: Oct 30, 2011
Posts: 9

Tue Dec 15, 2015 1:55 am
im having a problem ..nothing up top is working nothing opens the help.settings.buy more.inbox.free gifts nothing!!! and i cant send ticket so hoping posting here will help please :'(

WELL!! iT CAME BACK FOR ABOUT 5MIN NOW GONE AGAIN :grr
I CANT MAKE COINS!!! CANT HAVE SALES CAUSE CANT DO TRADES :wailing:

HELP!!!!!!!! :sad:

DeeDeeofYO
YoNewbie

Status:
Registered: Dec 10, 2009
Posts: 4

Tue Dec 15, 2015 2:15 am
Hey Viking Jess
We can't submit a ticket through Help.. tabs on top not working. Wanted to buy more YoCash and clicked on it and it turned light green and that was it. Window never popped up.. refreshed and still same. Other Tabs down too including the Help. I got an itch that I need to scratch and only YOCash will fix it !! LOL
Thanks Vikings!

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Tue Dec 15, 2015 2:57 am
DeeDeeofYO (139663685) wrote:Hey Viking Jess
We can't submit a ticket through Help.. tabs on top not working. Wanted to buy more YoCash and clicked on it and it turned light green and that was it. Window never popped up.. refreshed and still same. Other Tabs down too including the Help. I got an itch that I need to scratch and only YOCash will fix it !! LOL
Thanks Vikings!


This! ^

CatalinaSun
YoNewbie

Status:
Registered: Sep 28, 2015
Posts: 1

Tue Dec 15, 2015 4:43 am
Although this sucks all the way around on the bright side for me at least I know that it's not just my Yo World that is having problems. This is a lot of coins that we're all missing out on because of this gliche, including merchandise we could be buying because we can't get a hold of the yocash. :grr :wailing:

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Tue Dec 15, 2015 4:55 am
It's been hours now since I noticed the problem. I sure hope this gets fixed soon, maybe by morning. I won't be happy if I can't buy the YoCash I need to get the limited time items. It's a bit frustrating.

AngelBaby
YoNewbie

Status:
Registered: Jun 26, 2009
Posts: 7

Tue Dec 15, 2015 8:45 am
MisYoQueenRichZVIP (180899545) wrote:im having a problem ..nothing up top is working nothing opens the help.settings.buy more.inbox.free gifts nothing!!! and i cant send ticket so hoping posting here will help please :'(



I'm having the same problem since last night too. :sad:

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Tue Dec 15, 2015 9:30 am
It's been about 12 hours now since it started happening and nothing has been fixed. I'm beyond a bit frustrated now. This could keep me from purchasing my YoCash at all. I've emailed BVG but I feel like it's going to go unnoticed because THE GAME won't let me send in a proper help ticket.

IAmNotHere
YoCrazy

Status:
Registered: Jul 10, 2009
Posts: 21525

Tue Dec 15, 2015 9:51 am
For those of you who don't have access to certain tabs, check you adblocker/pop up blocker (whatever it's called). For a long time my buttons would not work either unless I turned off the blockers. Now, for whatever reason, my tabs do work and I have no idea why that changed, but still, in order to ask for hot dogs OR do the selfies, I have to turn off the blockers and reload the game, then when I'm done, I turn them back on. I can take the selfie pictures, but can't share them to FB unless my adblocker is turned off.
I'm not computer person, that's for sure, but this does work for me, so try it and see if it helps.

HarleyDiva
YoNewbie

Status:
Registered: Oct 12, 2009
Posts: 3

Tue Dec 15, 2015 10:26 am
I too am among the lost in YoWorld....This morning could not give or get gifts...this too is gonna cost me plenty since I've got almost 1000 gifts to give & get..I can't even report this problem to Viking....what's going on?...It was down & even got kicked out of YoWorld for Maintenance yesterday,.. I didn't mind...keep up the Maintenance..!!..Just why did this BIG bug start on me this morning....Help..!!! :cold: :?: :shocked: :drink:

Mr CYOT
YoRookie

Status:
Registered: Jul 14, 2008
Posts: 10

Tue Dec 15, 2015 12:04 pm
my tabs above game aren't working either since yesterday evening.. :shocked:

LizWhoLock FWYC
YoSupporter

Status:
Registered: Apr 18, 2009
Posts: 730

Tue Dec 15, 2015 12:32 pm
Still not working for me. I also don't see a new banner. It's nice that new things can be added while those of us are stuck without a way to buy YoCash or YoCoins to purchase said items! This is extremely frustrating. I know it's not my computer or browser because my husband logged into his YoWorld and all the tabs worked just fine for him. I'd really like to actually play the game I invest money into. :grr :grr

FriDa DFF
YoApprentice

Status:
Registered: Sep 16, 2008
Posts: 240

Tue Dec 15, 2015 3:02 pm
This is the second day without :'( the tabs working. I cannot submit a ticket cause the tabs are all disabled except for the forum one. I hope someone reads this. I am not the only experiencing this problem. I have done all necessary steps but it's still not working. HELP I AM LOOSING COINS HERE PEOPLE!!! NO COINS AND NO YO CASH IS NO BUYING!!
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