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- YoWorld Forums > "How To" and General Game Play Questions > Help please

Ali
YoApprentice

Status:
Registered: Jun 07, 2009
Posts: 101

Fri Dec 14, 2018 6:12 pm

I have an IPad and play Yoworld all the time, for the past couple days when I try to tap on store in order to buy items it doesn’t do anything. Any help or suggestions will be much appreciated. Ali :'(

CyberPunK
YoEnthusiast

Status:
Registered: Jun 27, 2016
Posts: 8356

Fri Dec 14, 2018 8:45 pm

Ali (104732701) wrote:I have an IPad and play Yoworld all the time, for the past couple days when I try to tap on store in order to buy items it doesn’t do anything. Any help or suggestions will be much appreciated. Ali

Can you try uninstalling the app and logging out of Facebook then log-in again and download the app?

Ali
YoApprentice

Status:
Registered: Jun 07, 2009
Posts: 101

Fri Dec 14, 2018 11:48 pm

I’m scared I will loose all my items can you think of anything else. Thanks

ZipLocket
YoBeliever

Status:
Registered: Jan 08, 2010
Posts: 10257

Sat Dec 15, 2018 4:39 am

Clear your cache.. maybe this is it. I know on computer I have to clear cache alot.
I am not sure of Ipad if it works with fb but if it does work with Fb, I would stick to using with FB..
In other feeds many are having issues with the "app."
Since you are already having issues, I would not want to download anything that many are having issues with already.
I use fb and do not have many issues as yet. I use computer, not an I pad or a phone.

Katherine
YoEnthusiast

Status:
Registered: Sep 11, 2009
Posts: 7737

Sat Dec 15, 2018 5:38 am

Ali (104732701) wrote:I’m scared I will loose all my items can you think of anything else. Thanks

You won't lose things! :hug:

Your progress/items are tied to your facebook account. This is how you can play on your IPad and a computer and your rooms/items will be the same. :rose:

Ali
YoApprentice

Status:
Registered: Jun 07, 2009
Posts: 101

Sat Dec 15, 2018 4:10 pm

Thank you to everyone that tried to help. I use Puffin to get to Yoworld. I can get on it but once I try to tap on the store nothing happens. You are all great for trying to help me.Ali

Katherine
YoEnthusiast

Status:
Registered: Sep 11, 2009
Posts: 7737

Sat Dec 15, 2018 11:48 pm

Did you file a help ticket? :hug: