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Alex Crawford
YoFollower

Status:
Registered: Dec 16, 2013
Posts: 1118

Mon Aug 11, 2014 1:19 pm
A fellow forumer (Bliss) cannot get back into YoWorld as she accidentally deleted the YoPass app! She emailed BVG but it takes them a week+ to reply! What should she do? :cry:

Jaffa
YoRegular

Status:
Registered: Jul 09, 2009
Posts: 348

Mon Aug 11, 2014 2:33 pm
Alexandra x (185590985) wrote:A fellow forumer (Bliss) cannot get back into YoWorld as she accidentally deleted the YoPass app! She emailed BVG but it takes them a week+ to reply! What should she do? :cry:


There's not really anything she can do except for wait until BVG reply. Recently the yopass tickets have taken 1 or 2 days from what I've seen on the forums so hopefully she'll have a quick response too.

Alex Crawford
YoFollower

Status:
Registered: Dec 16, 2013
Posts: 1118

Mon Aug 11, 2014 4:30 pm
Jaffa (108161689) wrote:
Alexandra x (185590985) wrote:A fellow forumer (Bliss) cannot get back into YoWorld as she accidentally deleted the YoPass app! She emailed BVG but it takes them a week+ to reply! What should she do? :cry:


There's not really anything she can do except for wait until BVG reply. Recently the yopass tickets have taken 1 or 2 days from what I've seen on the forums so hopefully she'll have a quick response too.


I hope so too, ty :)

mania
YoNewbie

Status:
Registered: Mar 08, 2010
Posts: 8

Wed Aug 13, 2014 1:02 am
hi
sorry if i will bother anyone but can i know what are these yoworld ticket ??
and when i enter yoworld something goes wrong and cant open or play the game and i refreshed like 100 times and there is no different result so can u tell me what is the problem or how to fix it
that didnt happened when i played yoville before at all

Alex Crawford
YoFollower

Status:
Registered: Dec 16, 2013
Posts: 1118

Wed Aug 13, 2014 7:30 am
maria (152376976) wrote:hi
sorry if i will bother anyone but can i know what are these yoworld ticket ??
and when i enter yoworld something goes wrong and cant open or play the game and i refreshed like 100 times and there is no different result so can u tell me what is the problem or how to fix it
that didnt happened when i played yoville before at all


A YoWorld ticket is like an email which sends to BVG. Click on YoWorld and at the top of the game there are 4 boxes which are Add YoCash, Community, Account and Help. Click on the help one and then click on "Email the YoWorld team" and it will come up with a bunch of boxes you will need to fill in depending on your problem!

Hope this helped you :)

Knock Ily
YoSupporter

Status:
Registered: Jan 05, 2014
Posts: 604

Wed Aug 13, 2014 1:52 pm
Aw sorry i really dont know wht i need to say :(

Zaza
YoApprentice

Status:
Registered: Dec 30, 2008
Posts: 135

Sun Aug 17, 2014 11:31 pm
Not sure if this is the right place to ask this question but here goes.

How do I get to the secret library in my apartment? It is the only room I need to decorate now.

Thanks for the help.

Slumerican
YoDedicated

Status:
Registered: Dec 02, 2008
Posts: 5367

Mon Aug 18, 2014 12:20 am
Zaza (6865782) wrote:Not sure if this is the right place to ask this question but here goes.

How do I get to the secret library in my apartment? It is the only room I need to decorate now.

Thanks for the help.


As you level up in yoville you should start getting pieces of a bookshelf, once you get the complete bookshelf you click on it and it opens. Then you click on it again and enter.

ROYAL NYC
YoNewbie

Status:
Registered: Nov 07, 2009
Posts: 3

Thu Aug 21, 2014 3:17 pm
Could someone PLEASE help me? I haven't played the game for a while and would like to play but I cannot get into the game! :( The loading bar runs to one hundred percent, but then I just get a white screen where the game should be - under the Add YoCash/Community/Account/Help tabs. I am desperate! :cry: I would appreciate any advice that would help me to play, please.

Thank you.

Slumerican
YoDedicated

Status:
Registered: Dec 02, 2008
Posts: 5367

Thu Aug 21, 2014 3:23 pm
ROYAL NYC (133623441) wrote:Could someone PLEASE help me? I haven't played the game for a while and would like to play but I cannot get into the game! :( The loading bar runs to one hundred percent, but then I just get a white screen where the game should be - under the Add YoCash/Community/Account/Help tabs. I am desperate! :cry: I would appreciate any advice that would help me to play, please.

Thank you.


Have you tried all the troubleshooting fixes?

Clearing your internet browser cache.
Maybe even trying a few different browsers.
Making sure your flash player is up to date.

ROYAL NYC
YoNewbie

Status:
Registered: Nov 07, 2009
Posts: 3

Thu Aug 21, 2014 4:18 pm
I have tried all of those things Slumerican, but thank you for trying to help.

Slumerican
YoDedicated

Status:
Registered: Dec 02, 2008
Posts: 5367

Thu Aug 21, 2014 4:51 pm
ROYAL NYC (133623441) wrote:I have tried all of those things Slumerican, but thank you for trying to help.


Tried logging in from a different computer?

ROYAL NYC
YoNewbie

Status:
Registered: Nov 07, 2009
Posts: 3

Thu Aug 21, 2014 7:55 pm
I've tried that as well. I found out that my YoWorld neighbours also get a white screen when they try to visit me. I don't know what else to do. Thank you for your help.
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