Hey YoFans!

Up until now, we’ve had YoPass, which is excellent. We’ve never seen a report of someone having their account compromised while using YoPass. However, it can be a bit cumbersome and complicated, so not everyone is using it.

Recently, we've introduced a brand new security feature; Lock Codes! Lock Codes are designed to keep you even more safe and secure, which is our #1 YoValue!


What are Lock Codes?

We’re glad you asked! Lock Codes are an optional 4-digit PIN (like your bank PIN) you can use to prevent any items being traded from your account to another player without your authorization.

Lock Codes lock out the Auction House, trading, gifting and purchasing Coins/YoCash until your PIN is entered correctly.

For additional security, when you setup your Lock Code, you must also select a Security Image and enter a Security Phrase. This image and phrase will show up whenever you are asked for your Lock Code.

You should never enter your Lock Code unless you see your Security Image and Security Phrase, and never share the picture and phrase with anyone either!


Why create Lock Codes?

In an ideal world, players would never share their passwords with anyone (directly or indirectly). However, we unfortunately do not live in an ideal world. We’ve seen a rise in the number of players reporting that they’ve had their items taken.

What normally happens is a victim will enter their email and password into a site promising free items, or they’ll share their account with someone they trusted, or someone will send them a suspicious file, and then because the victim is not using YoPass, their items disappear.

Therefore, we created Lock Codes as a simple, easy to use method to help players protect themselves.


How do I use Lock Codes?

1. Click on the Settings button above the game.
2. Click on the Account Settings tab.
3. Click “Enable Lock Code” in the Lock Code section. (If you have not registered your email address with us, you’ll need to do this first)
4. Select a Security Image from the list in Step 1. (You can refresh if you don’t find one you like)
5. Type a Security Phrase into the box in Step 2. (Note: Anything over 10 characters long)
6. Type your 4-digit Lock Code in Step 3. (Note: Can’t be repeating e.g 0000 or sequential e.g 1234)
7. Click “Create Lock Code”
8. Confirm you’re happy with the image and security phrase you selected, and re-enter your Lock Code to finalize the setup process.
9. Now, whenever you use the Auction House, trade with another player, gift another player an item, or try to Purchase Coins/YoCash, you will be prompted for your Lock Code. You must then successfully enter your Lock Code or you will not be able to complete the trade/gift/swap/sale..



What are the Lock Code security settings?

When you set up your Lock Code, you will see that you are by default set to a Medium Security setting. We offer different security settings depending on how secure you want to be and how inconvenienced you’re willing to be to have that security.

Low Security: We’ll ask you for your Lock Code once per week, or if you change your device, similar to YoPass. If you use a new browser/new computer or clear your cookies, you’ll need to enter your Lock Code again whenever you use the Auction House, trade, gift or purchase YoCoins/YoCash. We recommend that Low Security is only used by players who do not share computers/devices with other people.

Medium Security: The default setting. We’ll ask you for your Lock Code once per session. The first time you use the Auction House, trade, gift or purchase YoCoins/YoCash will require you to enter your Lock Code, but for the rest of that game load, you won’t need to enter it again. If you refresh your game, you’ll need re-enter it.

High Security: We’ll ask you for your Lock Code every single time you use the Auction House, trade, gift or purchase YoCoins/YoCash.


What happens if I forget my Lock Code?

If you forget your Lock Code, you can reset it by clicking the “Reset Lock Code” link on the Account Settings menu. This will send an email to your registered email address, which you click on to receive a new Lock Code.

If you no longer have access to your registered email address, you must contact our support team using the Help tab and provide valid identification that matches your Facebook name before we can remove your Lock Code.


Can I change my Lock Code/Security Image/Security Phrase?

Yes, simply remove it by clicking the Remove button on the Account Settings menu, enter your existing Lock Code, and then go through the setup process again.

Wow no replies. I'll reply then, Hi

I just came back to YV after a very long time, so many good changes ! I use now the lock
but about yopass, I only can use on an old tablet, not for samsung galaxy tab s4 ???

Alienor (105406421) wrote:I just came back to YV after a very long time, so many good changes ! I use now the lock
but about yopass, I only can use on an old tablet, not for samsung galaxy tab s4 ???

I believe you should be able to use it on any Android or Apple device! Please let us know what it tells you if you can't install it.

And welcome back!

you know what ? now it works for all ............................maybe a Murphy law

hello

I wanted too bid, but when I need to type my lock number, I got this message
"Please wait, your lock code image and security phrase are being loaded."

I see the correct image, but not the security phrase
is it ok ? I'm afraid to make a mistake

I changed my Facebook password and my account is locked despite I copied and pasted the new lock code

I have not played in two years and I want to come back. I can't log in!!!!!! I"ve spent a LOT of money on this game, whats going on??????

Priestess Raven (108011865) wrote:I have not played in two years and I want to come back. I can't log in!!!!!! I"ve spent a LOT of money on this game, whats going on??????

Did you play after the migration? That may be the problem.

I have not been able to reset my lock code for 1 year 2 days now. My advice, don't go for the lock code! Yoworld changed my lock code on me and now yoworld won't help me reset it. 1 year 2 days, I have not been able to make any purchases or play any of the events. It's so frustrating.

Why won't yoworld help me fix this problem. After 1 year 2 days, it seems like they'd be a bit more helpful!