ijOjO uK
Moderator
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Registered: Jul 23, 2009
Posts: 14008
Sat Nov 27, 2021 7:04 pm
Hey myfavouritedress. Sorry to read about your experience with this challenge.
Have you checked your log (in game) to confirm that the items you purchased are not in your account. The best thing to do, in any event, is to send a ticket using the help tab above the game to the Player Support Team, so that they can look into what wrong.