Attempt 2. On November 30th I won a gold jackpot in the casino. I recieved a Silver prize for hitting a gold jackpot. (Amber Demure Face Case) I wrote a ticket into BVG and I got a generic what looks to be copy and pasted message regarding the casino from Viking Amber. Nothing about it being looked into.. which it literally can be verified through the logs. At the end of the email it says if theres anything else we can help you with please reply. I did just that and I replied to Amber asking her to look into the logs. I went into detail on how it can be verified. As of today I still haven't heard anything back.. But today I just hit a silver jackpot and recieve just a scythe mouth.. (literally just the mouth) no face case... I don't know what is going on with the casino but I would encourage anyone that uses it to be very aware of what it's giving you or lack there of giving you for rewards. I just wrote back Viking Amber again but I'm guessing she put me on the back burner. Is there literally any other Viking that can help me out? The silver jackpot issue just happened today alittle after 3pm ct us time. Thanks.. Hopefully this doesn't fall on deaf ears.

Just got another silver jackpot 4:44pm ct us time. Just the scythe nose in this one. That is all. Ridiculous

5:58pm ct time. Silver jackpot rewards only blue scythe eyes

Sent in another ticket.... Here's the issue.

I don't know where to begin so I will start from the beginning. On November 30th at about 10:50pm CT US time I was using the casino and won a Gold Jackpot prize. I used my VIP hint and I received a X4 multiplier. I received 3 Gold tier rewards but I also received a Silver Reward. The reward in question was the (Amber Demure Face Case) To my knowledge only the Blue and Brown Demure face cases were Gold Tier while Green and Amber were both Silver. I know it was late but I know it wasn't my mistake because there was no multiplied silver rewards so I know and the log knows the bundle gave me the face case as a gold tier reward as an error. I wrote in the ticket to BVG with in an hour of when the error had taken place. A few days later I received a response from Viking Amber. The response I read came off like an copy and pasted auto response regarding the casino and at no time in the response did Amber say the issue would be looked into. At the end of the response from her she let me know "if there's anything else she can help me with, do not hesitate to ask) to which I promptly replied. I would like someone to please just check the log and verify that the issue had taken place. As of 9 December I still have not received anything back from Viking Amber. I also just sent another reply back asking if it was being looked into recently. I don't know how long the issues have been happening now because I just noticed it for the first time with that Gold Jackpot. Since I received that reply from Amber my game has been EXTREMELY unusual. In the response Amber gave me it stated that it would be illegal for BVG to manipulate the casino based off individual user basis. I stated I didn't have a problem with the casino itself, just the prize it gave me at that time. Since then I have noticed the the amount of jackpots have decreased on my end and the prizes were UNDENIABLY flawed. If the casino isn't based off individual player itself I'm having a really hard time why its only happening to my account. I recorded todays (9 December 2024) several hours of slots play. I would say 3000+ spins. 0 Gold Jackpots and I believe 5 Silver Jackpots. The Silver Jackpots were recorded and screenshot. @1512 Silver Jackpot X2. (received Christmas Breeze Dress and Scythe Mouth (yes just the individual mouth) NO FACE CASE. @1643 Silver Jackpot X1 (received Scythe Nose) Yes just the nose. NO FACE CASE. @1758 Silver Jackpot x2 (received Cutesy Dress and Blue Scythe Eyes) NO FACE CASE. After the last Silver Jackpot I made a an event to ask other players if they were having issues and everyone that came in said they were still receiving normal jackpot rewards (the entire face case) and casino was normal for them. So WHY is my game the only game affected if the casino isn't based off the individual for odds? I literally just bought more yocash and put it on my game. I feel like that was pointless because I'm not getting the same prizes or odds as everyone else. I NEED you to check my logs and verify all of this information is TRUE. And please make what was wrong, right. I hate feeling that I believe Amber has put me on the back burner and I don't deserve a reply. But even a response that said "the matter is being looked into" would ease that feeling. I am attaching the screen shots of the log from today to prove the game play I had today is not fabricated. I would appreciate if the matter on 30 November through present time was under review. Thank you.

and 3000 spins is probably really under exaggerated. I feel like it was over 10000

The Team cannot address this here on the forum. Please submit a ticket using the HELP tab in game.