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Ashlyn
YoSupporter

Status:
Registered: Jul 30, 2009
Posts: 940

Tue Jun 24, 2014 12:14 pm
I sent an e-mail to big viking games talking about how we should be able to remove/sell/trade our houses. Viking Winston replied to me, thank you by the way Viking Winston, and here is what he said.


Hi Elizabeth,

Thanks for taking the time to reach out to us. First, please allow me to apologize for the delayed response. We’ve had over 18,000 YoWorldians try to get in touch with us, and our Happiness Engineers are doing their best to ensure everyone gets a response. We value all of our players, and we thank you for your patience.

In order to be fair to all players, we don’t ban players based solely on player reports and/or third party screenshots. When our team receives these reports, we investigate each one carefully and only ban players if there is a good reason to do so.

In regards to your concern, the 1 coin houses were an exploit in the past. We aren’t banning players for having used this exploit, however, for players that have used this in the past and wish to get rid of these houses, we do offer the option of having all of the 1 coin homes removed at a cost of 600 YoCoins per house deleted. The option is available on the condition that all of the houses are removed, as we are unable to process requests for only a certain number of houses to be removed. This removal is done through submitting a ticket to our help team, and, once the request is processed, the funds are deducted from players’ accounts and the houses are deleted.

Should you require any further assistance, have any other questions, concerns, or feedback that you would like to share with us, please do not hesitate to contact us. We are here to ensure your happiness in YoWorld!

Thanks for supporting YoWorld, and have a great day!
Viking Winson,
YoWorld Happiness Engineer


I am overjoyed at the upcoming release of this feature..although 600c to remove each house, I don't know how I feel about that. Thoughts? :P :P

Kay
YoFan

Status:
Registered: Jun 15, 2013
Posts: 1820

Tue Jun 24, 2014 1:28 pm
600 coins isn't too much, IMHO. But is it ONLY 1 coin houses? I didn't know that was an 'exploit'... how are you supposed to tell what's legit and what's not? *Confused*

Ashlyn
YoSupporter

Status:
Registered: Jul 30, 2009
Posts: 940

Tue Jun 24, 2014 4:11 pm
Ruby (185154778) wrote:600 coins isn't too much, IMHO. But is it ONLY 1 coin houses? I didn't know that was an 'exploit'... how are you supposed to tell what's legit and what's not? *Confused*


Yes, for now it is only 1 coin houses but maybe in the future it will be more. It's an exploit if the people sell the wallpaper and flooring and buy the houses over and over just for the purpouse, but they do not plan to ban anybody solely on that cause.

Kay
YoFan

Status:
Registered: Jun 15, 2013
Posts: 1820

Tue Jun 24, 2014 5:12 pm
Oh, gotcha!
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