I've been working with Viking Mayra, but this is getting worse. I bought a gaming Victus laptop, and for a few weeks it was working better, but still disconnecting (in other words, it's not the cache, and it's all new editions of the game). Last week it suddenly started with the disconnect/refresh pop up again, and it's steadily getting worse. Today I can't click on ANYTHING without getting disconnected 75% of the time. If I can manage to get 1 item out and saved before it gets disconnected, I'm doing good - 2 items? Great day! Was told to keep the decorating time to below 10 minutes. I'd love to make it to even 1 minute without disconnect.

This month makes 1 year since I was able to fully enjoy this game.

Hey Eve, sorry to read you are continuing to have issues with disconnection. You will need to submit another ticket to get the Player Support Team to troubleshoot, with you, any further solutions. Unfortunately the Vikings are unable to offer you assistance via the forums.