ijOjO uK (109723058) wrote:Hey Opposite, since you are having continuous problems with the gem event you may need to submit a ticket to the Player Support Team so they investigate these issues for you.

Opposite Tables (108690404) wrote:

ijOjO uK (109723058) wrote:Hey Opposite, since you are having continuous problems with the gem event you may need to submit a ticket to the Player Support Team so they investigate these issues for you.

Well I clicked the link on the upper right in the game and told them of current and recent past problems.

This is what Viking Amber said in an e-mail:
"Hello Priscilla,
Thanks for writing in. I apologize that you have been experiencing some ongoing issues with your account. I'm truly sorry for any inconvenience this may cause however, at this time I am going to have to request that you re-submit this ticket directly from your YoWorld account. This will ensure that we have been provided with all required account information to complete an investigation into this issue for you.
Otherwise, if you have any other questions or concerns, please don't hesitate to reach out.
Thanks for playing YoWorld, and have a great day.
Viking Amber"

So what do I do now? It's not like I don't have other problems such as my health. I did respond to her but if she is saying this isn't my account I really don't know what else I can do and I sure don't know what I'm doing wrong.

Sawyer (167683579) wrote:ok just found a way to try it...this worked for me opening the gem chests and getting the new free house which I have been unable to....instead of going in through the app, go to the BVG website, I used google chrome. Click to play the game from there. you will have to log into FB and may take awhile to load the game but it worked for me this time at least. Hope this helps. You will still have to go in through the app daily to collect your daily reward.

ijOjO uK (109723058) wrote:

Opposite Tables (108690404) wrote:

ijOjO uK (109723058) wrote:Hey Opposite, since you are having continuous problems with the gem event you may need to submit a ticket to the Player Support Team so they investigate these issues for you.

Well I clicked the link on the upper right in the game and told them of current and recent past problems.

This is what Viking Amber said in an e-mail:
"Hello Priscilla,
Thanks for writing in. I apologize that you have been experiencing some ongoing issues with your account. I'm truly sorry for any inconvenience this may cause however, at this time I am going to have to request that you re-submit this ticket directly from your YoWorld account. This will ensure that we have been provided with all required account information to complete an investigation into this issue for you.
Otherwise, if you have any other questions or concerns, please don't hesitate to reach out.
Thanks for playing YoWorld, and have a great day.
Viking Amber"

So what do I do now? It's not like I don't have other problems such as my health. I did respond to her but if she is saying this isn't my account I really don't know what else I can do and I sure don't know what I'm doing wrong.

Hey Opposite, can you confirm that you sent the ticket thru the help tab above the game screen. This is what I think Amber must mean.

I will flag this issue up with the Team (will have to be after the Easter Holidays now), so that we can get clarification on this okay.