Last week I purchased the Sublime Sittable Boho Tree Chair deal and haven't received any of the items from the deal! I sent an email to bigvikinggames but haven't gotten a response. Can someone please help me with this issue? Thanks in advance

Hi and welcome to the forums.

If you've opened a ticket and have yet to hear back, then they probably just haven't gotten to it yet. But sometimes their responses fall into our spam folders.

One sure way to know if they've responded or if you've actually gotten what you are looking for, is to check your player log for ITEMS at the top of the playing screen. If they've corrected it, it will show as GRANTED BY A VIKING. If you got the items but just can't locate them, it will be in that log as well. Also, if you check the YOCASH tab, you will be able to see if you were charged for the deal. It will have a time stamp on it to help locate the items in the logs.

You may know all of this and have already checked it, if so I apologize for wasting your time.

Hello,

No need to apologize, I appreciate the help. The only thing I had not done was check my spam. Nothing there either. My credit card was definitely charged for the purchase though.

How exactly do I open up a ticket? Is it just sending them an email?

At the top of your Yo window right next to the LOG tab is one for HELP. If you'll open that tab you'll see an option for CONTACT SUPPORT. You'll pick the new I'M HAVING TROUBLE WITH PAYMENTS and go from there. Detail exactly what you did in here, and be prepared to show them a screen shot of your credit card being charged showing the amount and date. That's usually enough to get them to fix it for you. Hopefully FAST!!

I'm sorry this happened to you. It sux when Yo doesn't go right

Oh okay, I thought I just had to email them. I will do that right away. Thank you so much for your help!

Welcome to the forums Sonia..

I hope this issue has now been resolved for you.

Hi ijOjO uK

Sorry I am just seeing your message. Yes it has been resolved. Thank you