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- YoWorld Forums > > Mobile Companion Not loading

HuRuHuHaHa
YoRegular

Status:
Registered: Feb 24, 2009
Posts: 468

Wed Dec 21, 2016 4:18 pm

Just that

Dedi Lynn
YoRookie

Status:
Registered: Apr 12, 2009
Posts: 19

Wed Dec 21, 2016 4:53 pm

I have been having the same problem every since the last update. :wailing:

Really enjoy the app and hoping for a fix soon. Worried if I delete the app and then reload it I will loose all my coins and Yo-cash. Anyone have any ideas?

nan YTS
YoRegular

Status:
Registered: Mar 13, 2009
Posts: 298

Wed Dec 21, 2016 5:11 pm

My mobile companion is NOT LOADING......UGH...

Viking Jess
YoWorld Community Manager

Status:
Registered: n/a
Posts: 9998

Wed Dec 21, 2016 5:34 pm

You may find that force closing the app (meaning closing it from your apps tray - not just pressing your 'home' button) and reopening it helps. If not, what are you all seeing when it tries to load?

Sunshine (13575881) wrote:I have been having the same problem every since the last update. Really enjoy the app and hoping for a fix soon. Worried if I delete the app and then reload it I will loose all my coins and Yo-cash. Anyone have any ideas?

It's connected to your YoWorld account details, so removing the app won't affect your progress!

ChloePumpkin
YoGroupie

Status:
Registered: Mar 27, 2011
Posts: 4410

Wed Dec 21, 2016 6:19 pm

I haven't been able to get in all afternoon. I do close it when I'm done. As to what I'm seeing - I get the blue screen with the "YoWorld Mobile Companion" logo & the clouds floating by. It says "Connected to Facebook" & the 3 little dots at the bottom keep moving but that's as far as I get.

HuRuHuHaHa
YoRegular

Status:
Registered: Feb 24, 2009
Posts: 468

Wed Dec 21, 2016 7:42 pm

Still the same thing....game is NOT LOADING..

BykaChic
YoBeliever

Status:
Registered: Nov 10, 2009
Posts: 12070

Wed Dec 21, 2016 9:47 pm

Been trying off and on for a few hours and get past the blue loading screen.

CLASSYNANNY
YoApprentice

Status:
Registered: Nov 30, 2009
Posts: 115

Wed Dec 21, 2016 10:32 pm

SAME THING WISH IT WOULD GET FIXED SOON :phew:

KAYxxKRAY
YoRookie

Status:
Registered: Jun 02, 2008
Posts: 10

Thu Dec 22, 2016 12:28 am

Same thing happening to me. It was working fine till yesterday but now it's stuck on loading. I am not even getting the blue screen! :sad:

SnowY
YoRookie

Status:
Registered: Sep 02, 2009
Posts: 16

Thu Dec 22, 2016 5:58 am

mine too, i've been trying since morning. what is wrong? they should fix it asap, i'm gonna lose my daily login bonus lol

j9 2009
YoSupporter

Status:
Registered: Aug 31, 2009
Posts: 619

Thu Dec 22, 2016 8:57 am

Same for me :eh:

j9 2009
YoSupporter

Status:
Registered: Aug 31, 2009
Posts: 619

Thu Dec 22, 2016 9:45 am

And I keep getting notifications every 30 minutes that my spins/bonus are ready with no way to shut them off since I can't get in :?:

I wanted to try for more Christmas items and my daily login bonus will reset :sad:

Lainie
YoCrazy

Status:
Registered: Sep 23, 2009
Posts: 24485

Thu Dec 22, 2016 11:12 am

I had that too, early this morning.. it's fixed now though..

Dedi Lynn
YoRookie

Status:
Registered: Apr 12, 2009
Posts: 19

Thu Dec 22, 2016 12:25 pm

Viking Jess wrote:You may find that force closing the app (meaning closing it from your apps tray - not just pressing your 'home' button) and reopening it helps. If not, what are you all seeing when it tries to load?

Sunshine (13575881) wrote:I have been having the same problem every since the last update. Really enjoy the app and hoping for a fix soon. Worried if I delete the app and then reload it I will loose all my coins and Yo-cash. Anyone have any ideas?

It's connected to your YoWorld account details, so removing the app won't affect your progress!

Thank you for the info. Tried the force stop and unfortunately didn't work. It loads to the blue screen with the logo and clouds but that is it. Thanks again for trying to help.

ChloePumpkin
YoGroupie

Status:
Registered: Mar 27, 2011
Posts: 4410

Thu Dec 22, 2016 4:34 pm

I had to uninstall & then reinstall mine last night & it worked ok then. I haven't had a chance to try it today since my Internet has been out more than it's been in [gee, thanks, Comcast].

JOSE ACE
YoAdmirer

Status:
Registered: Oct 26, 2009
Posts: 2453

Thu Dec 22, 2016 5:28 pm

there is an update that will not let you play unless you do it

j9 2009
YoSupporter

Status:
Registered: Aug 31, 2009
Posts: 619

Thu Dec 22, 2016 10:39 pm

I sent in a ticket last night. This morning I got a response asking me what device I was playing on . . . and soon after that it was working again

Denna
YoFiend

Status:
Registered: Feb 25, 2009
Posts: 17474

Fri Dec 23, 2016 12:34 pm

Just delete it and install it again.. It works fine and you don't lose anything